Under California law, elder abuse is the neglect, exploitation or painful or harmful mistreatment of a person age 65 or older (or a dependent adult, 18-64, who is physically or mentally impaired) by any person, group, organization or enterprise. This includes physical abuse, emotional abuse, neglect, isolation and financial abuse.

Elder abuse can happen to anyone, regardless of their living situation or status. While elder abuse is sometimes perpetrated by a stranger, it is a disturbing fact that often a senior’s family member, friend or caretaker is responsible. For this reason, it can be difficult to detect and when discovered, hard to accept.

Emotional abuse can result from verbal assaults, threats, intimidation, humiliation or isolation and can cause psychological and emotional trauma.
Neglect is the failure by a caregiver to provide the senior with basic needs, comforts, services or assistance. These include food, shelter, medical care, personal hygiene products, heat or air conditioning.
Financial abuse is the mismanagement, misuse or theft of money, property or other assets belonging to a senior. It also can involve the use, manipulation or appropriation of a senior’s financial resources without his/her consent. Financial fraud is the fastest growing form of elder abuse.
Elder abuse, like other types of domestic violence, is extremely complex. Generally a combination of psychological, social, and economic factors, along with the mental and physical conditions of the victim and the perpetrator, contribute to the occurrence of elder maltreatment.

Although the factors listed below cannot explain all types of elder maltreatment, because it is likely that different types (as well as each single incident) involve different casual factors, they are some of the risk factors researchers say seem to be related to elder abuse.

Educating seniors, professionals, caregivers, and the public on abuse is critical to prevention. On an individual level, some simple but vital steps to reduce the risk:

  • Take care of your health.
  • Seek professional help for drug, alcohol, and depression concerns, and urge family members to get help for these problems.
  • Attend support groups for spouses and learn about domestic violence services.
  • Plan for your own future. With a limited power of attorney or a living will, health care decisions can be addressed to avoid confusion and family problems, should you become incapacitated. Seek independent advice from someone you trust before signing any documents.
  • Stay active in the community and connected with friends and family. This will decrease social isolation, which has been connected to elder abuse.
  • Know your rights. If you engage the services of a paid or family caregiver, you have the right to voice your preferences and concerns. If you live in a nursing home or board and care home, call your Long Term Care Ombudsman. The Ombudsman is your advocate and has the power to intervene.

All states have adult protective and long-term care ombudsman programs, family care supports, and home and community care services that can help older adults with activities of daily living.

Silver Shield is the leading and nations only provider of live in-home safety and personal security services that protect seniors from elder abuse, fraud, financial exploitation and that help seniors maintain an independent living. Many of our staff members are former police officers and public safety officials with extensive training in elder abuse, life safety practices, EMS, fraud and more.
Silver Shield maintains a standards-based information security program that is designed to provide a high level of protection of member data. Silver Shield does not keep or maintain personal information beyond that is necessary to service your protection plan.
Silver does not and will not share any of your personal information except whereas required by law.
Plan members and their designated point of contact(s) can call our customer service line during our regular business hours Monday-Friday 9:00 a.m. to 5:00 p.m. at 1-866-428-4909 and by pressing option ? This will connect you with a live Silver Shield representative that can investigate your issue. You can also send us an email with your contact information and statement of the problem to: complaints@shieldshieldca.com. One of our representatives will respond to your complaint within 24 hours.
It is the Protection Plan’s named member and the member’s designated representative(s)’ responsibility to ensure we gain access to the named member’s residence to conduct our inspections.

To avoid such issues we utilize SMS text and email messaging to notify the plan member and their designated representative when we are en route to conduct the inspection and when we have arrived. This way there are no surprises.

If the plan member has relocated temporarily, we ask that you notify us as soon as possible so that we can update our records and conduct the inspection in the appropriate place.

Our inspections/audits are conducted Monday – Saturday between 9:30am and 5:00pm. Each on-site inspection/audit takes approximately 45 minutes to conduct. Home safety and maintenance inspections may take longer.
Yes. Silver Shield is committed to protecting the health and wealth of seniors no matter where they live.
Silver Shield’s Personal Protection Specialists are thoroughly screened current and former police officers, firefighters and or paramedics. Our Personal Protection Specialists / Senior Care Auditors have to continue to meet the background checks standards required of police officers while employed by Silver Shield. Our Personal Protection Specialists have extensive training and experience investigating elder abuse, fraud as well as public safety issues and receive regular ongoing training.
Being that Silver Shield is pioneering a new and revolutionary service, this is not uncommon. Once you request our services, we will being recruiting staff in your area local. Generally, this may take approximately 3 to 4 weeks.

Silver Shield is in the process of expanding our services nationwide by acquiring additional licensing in other states.

Our audit/inspection reports include photographs/videos of the locations we inspect with the date and time embedded into them. We also monitor our auditors/inspectors’ whereabouts with GPS tracking.

Silver Shield is in the process of expanding our services nationwide by acquiring additional licensing in other states.

Yes. However, there maybe occasions when your Personal Protection Specialist is substituted to allow them to utilize vacation time and sick leave. If you are not satisfied with your Personal Protection Specialist, just let us know and we will try to facilitate a replacement.

Unfortunately our services are not currently covered by any insurance. We are however, in negotiations with majors insurance carriers to get our services covered.

While our Senior Care Auditors and Inspectors are extremely helpful and resourceful, they there are many things we are not permitted to do due to insurance restrictions. Each situation is evaluated on a case-by-case basis. If we can help fix the issue/problem then we will. If we can’t, then we will provide recommendations on how to fix/correct the issue.

Let Silver Shield protect you and your senior loved ones so you can enjoy those golden years worry free!

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